This applies to all products which are not fitted at our showroom.
1.1 We use the full range of carriage agents available for use in the UK
1.2 For Standard delivery [including free postage deliveries], our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
1.3 If your order weighs less than 10kg and you have selected standard delivery, your order will be despatched at a cost of £12
1.4 If your order weighs over 10kg, the cost will be calculated at checkout based also on your address.
1.5 Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.
1.6 Orders despatched with any other carrier are tracked.
1.7 We will use all reasonable endeavours to ensure that delivery times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.8 If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services on 01254 947630 or email us at email@example.com . We would request that you contact as soon as possible and within 60 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
1.9 We will replace lost or damaged orders free of charge.
1.10 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
1.11 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
For information regarding International Delivery please Click Here
For our Returns & Refund Policy please Click Here