SHIPPING POLICY

UK Deliveries

International Deliveries

1.1 We use the full range of carriage agents available for use in the UK

1.2 For Standard delivery  [including free postage deliveries], our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly. 

1.3 If your order weighs less than 10kg and you have selected standard delivery, your order will be despatched at a cost of £12

1.4 If your order  weighs over 10kg, the cost will be calculated at checkout based also on your address.

1.5 Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered. 

1.6 Orders despatched with any other carrier are tracked.

1.7 We will use all reasonable endeavours to ensure that delivery times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions. 

1.8 If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services on 01254 947630 or email us at customer@sterling-automotive.co.uk . We would request that you contact as soon as possible and within 60 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

1.9 We will replace lost or damaged orders free of charge.

1.10 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

1.11 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

  • 2.1 We currently use the full range of carriage agents available for International deliveries.
  • 2.2 All delivery charges are based on location and weight and number of boxes - this is calculated at checkout.
  • 2.3 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.  If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs.  There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.
  • 2.4 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.  In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.
  • 2.5 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
  • 2.6 If you do not receive your order within 20 working days, please contact Customer Services on 01254947630  or email us at sales@sterling-automotive.co.uk.  We would request that you contact us as soon as possible and within 45 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • 2.7 We will replace lost or damaged orders free of charge.
  • 2.8 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • 2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
  • 2.10 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.