Sterling

Automotive

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Shipping Policy

Sterling Automotive Design Ltd Delivery & Shipping Information

UK Deliveries

  • 1.1We use the full range of carriage agents available for use in the UK.
  • 1.2For standard delivery (including free postage deliveries), our aim is to prepare your order and despatch it within 2 working days (Monday to Friday, excl. bank holidays), which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
  • 1.3If your order weighs less than 10kg and you have selected standard delivery, your order will be despatched at a cost of £12.
  • 1.4If your order weighs over 10kg, the cost will be calculated at checkout based also on your address.
  • 1.5Orders despatched on a Royal Mail Service are not tracked and can take up to 5 working days to be delivered.
  • 1.6Orders despatched with any other carrier are tracked.
  • 1.7We will use all reasonable endeavours to ensure that delivery times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
  • 1.8If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services on 01254 947630 or email us at customer@sterling-automotive.co.uk. We would request that you contact us as soon as possible and within 60 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • 1.9We will replace lost or damaged orders free of charge.
  • 1.10If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • 1.11Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

International Deliveries

  • 2.1We currently use the full range of carriage agents available for international deliveries.
  • 2.2All delivery charges are based on location, weight, and number of boxes — this is calculated at checkout.
  • 2.3When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations your order may be destroyed by customs if duties and taxes are not paid; in this instance, we cannot refund product or shipping costs.
  • 2.4Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order once it arrives in your destination country. This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons. In certain situations your order may be destroyed by customs if you are unable to provide clearance; in this instance we cannot refund product or shipping costs.
  • 2.5Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month, therefore all international postage charges will change slightly month to month.
  • 2.6If you do not receive your order within 20 working days, please contact Customer Services on 01254 947630 or email us at sales@sterling-automotive.co.uk. We would request that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • 2.7We will replace lost or damaged orders free of charge.
  • 2.8If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • 2.9Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held until such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
  • 2.10Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.